How Do We Know Our Clients Love Working With Us?
We will be honest, at SGA Design Group, we do not love pestering our clients with satisfaction surveys, but the feedback we do have speaks volumes: repeat business from our clients, trust with their most challenging projects, and requests to share our expertise with other firms.
Repeat Business Speaks for Itself
One of the clearest signs that our clients are satisfied is that they come back to us repeatedly. As soon as one project wraps up, we often see multiple other projects lined up with the same client. That kind of trust doesn’t happen overnight – it’s built on consistently delivering quality design solutions that save time, streamline operations, and ultimately translate to real dollars saved and earned. After 30 years in business, we are proud to say that 99% of projects are with repeat clients.
Clients Trust Us with Their Toughest Challenges
Our clients don’t just give us easy assignments. They ask us to take on high-priority test projects, often with extremely short timelines. They trust us because they know we’ll pull together the right team, leveraging our strong network of consultants, to deliver results on schedule. Whether it’s integrating new technologies, exploring innovative deliverables, or even preparing for something as forward-looking as 3D-printed construction, our team is ready to adapt and deliver.
When every time our clients need to speak with an architect, we’re able to answer the phone and address their needs in a competent and timely manner, they start to notice the impact that has on making their life a little bit easier. If our entire team has a clear understanding of their role and the influence they have on the overall success of a project, we function with a healthy sense of urgency. Being available and responsive is a key part of our client care approach.
Sharing Knowledge for the Greater Good
Another strong indicator of client satisfaction is that our expertise is recognized beyond individual projects. For example, SGA recently led a training session for other architecture firms that also support one of our valued clients. Why? Because our clients recognize the high quality of our work and they are striving to raise the bar across the entire program. We are not only open to this collaboration – we thrive on it. We’re also willing to provide peer reviews for a retailer’s existing program to help improve workflows and results.
Navigating Branding and Approvals with Ease
Branding is a top priority for many of our clients, and sometimes when they update their brand guidelines, the stores can’t be rebranded fast enough. That’s why we’ve become experts at working with Authorities Having Jurisdiction (AHJs) to secure approvals that align with brand standards. This ability to negotiate effectively ensures that projects stay on track, while still honoring the identity and goals of the brand.
Looking Ahead: Innovation and Efficiency
Operational efficiency is always top of mind in retail design, and that’s where our work truly shines. From adapting layouts for Online Pickup and Delivery (a topic we explored in a 2021 blog) to pioneering new approaches with vendors and technology partners, our designs are focused on creating spaces that work smarter. Every efficiency we help build into a store translates to measurable financial impact – whether that’s a reduction in operation expenses or opportunities for increased revenue.
Why Our Clients Keep Coming Back
When you put it all together, the reason our clients keep choosing SGA Design Group becomes clear:
- Quality they trust.
- A willingness to learn and innovate.
- Being available and responsive.
- Collaboration that extends beyond our own walls.
We’re proud that our work is not only shaping spaces but also strengthening the partnerships that make retail design successful. Our clients’ confidence in us is the best proof of satisfaction we could ask for.