Client Care in Retail Architecture: A Commitment to Partnership From Planning to Service

At SGA, we believe in partnership when it comes to our clients. In the spirit of this dedication to partnership, we created our Client Care Program — an initiative designed to expand client knowledge and strengthen relationships. Planning and service are integral components of our core values and are the foundation of what has shaped our retail architecture firm. These values, along with others, frame and support the goals of our Client Care Program.

In our mission to make a positive difference for each client, our planning process provides clients with a better understanding of opportunities and challenges. It increases awareness of potential obstacles and sheds light on competitive advantages. Planning also facilitates the timely completion of desired results —  which is just one way we add value. When it comes to service, we understand that if we want to “WOW” our clients, it means more than being technically competent. It means that we must listen, understand, and communicate about our clients’ needs. By proactively anticipating and completing whatever is necessary to add value to our clients, we strengthen their business.

As a national architecture firm, we have strong relationships with clients across the country. From rolling out prototypical architecture projects to creating captivating retail design experiences, we seek to act as a catalyst through our core values and by continually engaging with our clients.  These are just a couple of ways we support the goals of our Client Care Program.